Security & Data Protection
Enterprise-grade security built for neighborhood barbershops, luxury salons, and thousands of appointment bookings every day.
TLS 1.3
HTTPS Everywhere
AES-256
Encrypted Tables
PCI-DSS Level 1
Powered by Stripe
99.9% Uptime
Automated Backups
1. Security Commitment
At ChairMora, the security of client appointment records, salon schedules, and studio revenue information is fundamental. We design our platform following the principle of least privilege and defense-in-depth across our application code, database layers, and cloud infrastructure.
Whether you are a solo barber with one chair or a multi-location franchise managing 30 stylists, your data is protected by the same enterprise security tier.
2. Data Encryption (Transit & Rest)
All web traffic between your browser and ChairMora is encrypted using modern TLS 1.3 protocols with perfect forward secrecy. HTTP connections are automatically upgraded to HTTPS.
All salon databases, customer reservations, and historical logs are encrypted at rest using industry-standard AES-256 cipher blocks with cryptographically rotated master keys.
3. Payment & PCI-DSS Safety
Zero Stored Card Data on ChairMora Servers
When studio owners subscribe to Studio Booking Pro or Enterprise Fleet, all payment card information is tokenized and transmitted directly to Stripe, certified as a PCI-DSS Level 1 Service Provider (the highest certification tier available in the global payments industry).
ChairMora never touches, sees, stores, or logs raw credit or debit card numbers on our infrastructure.
4. Studio Data Isolation & Role Permissions
Every barbershop and salon operates within an isolated tenant partition. A studio owner cannot view, modify, or export the client history or revenue metrics of another studio.
- Cryptographic Session Tokens: Owner dashboards are protected with secure, HttpOnly, SameSite authentication tokens.
- Stylist Role Isolation: Individual stylist accounts only access chairs and appointments assigned to them.
- Audit Trail: Appointment status changes (In-Chair, Completed, Cancelled) are timestamped with owner IDs.
5. Cloud Reliability, Backups & Disaster Recovery
Automated Real-Time Backups
Our database architecture performs continuous point-in-time recovery and automated daily encrypted snapshot replications across geographically separated regions.
High-Availability Cloud Cluster
Application edge nodes are deployed with auto-healing load balancers designed for 99.9% uptime, ensuring clients can book chairs around the clock.
6. Anti-Bot, DDoS & Spam Mitigation
To prevent unauthorized booking spam and automated inventory locking of open salon chairs, ChairMora enforces:
- Intelligent Rate Limiting: Enforcing strict per-IP and per-email thresholds on appointment submissions.
- DDoS Mitigation: Cloudflare edge firewall filtering automated volumetric network attacks.
- Verified Studio Screening: Studio phone numbers and addresses are checked before granting public listing approval.
7. Responsible Vulnerability Disclosure
We welcome security researchers and ethical hackers who uncover potential vulnerabilities. We ask that you report findings responsibly without compromising user data or disrupting platform operations.
ChairMora Product Security Incident Response Team (PSIRT)
Security Email: security@chairmora.com
We acknowledge vulnerability submissions within 48 business hours.
8. Frequently Asked Security Questions
Do clients have to save credit cards to book?
No. Clients on ChairMora can discover salons and reserve an open chair without submitting credit card numbers on the website. Payment for styling is handled directly at the studio.
How are studio subscription charges billed?
Studio owners subscribe via Stripe checkout sessions. Your payment card information is tokenized directly on Stripe's PCI-compliant vaults.
What happens if a studio cancels their account?
Upon account cancellation or deletion request, all studio profile records and client booking queues are securely sanitized from our active production database.